Automated customer service has been around for some time, delivering on the promise of faster, more efficient customer engagement....
Messaging apps, chat bots, in-app messaging: Conversational commerce has taken customer service by storm. With many brands offering new...
Customer service is rapidly evolving in this new era of conversational commerce. As messaging apps increasingly become prime channels...
- Contact center software suite
- Small Businesses Create your call center in 15 minutes
- Inbound Customer service and support made easy
- Outbound Optimize outbound calls & lead management
- Proactive Chat Increase conversion rate & online sales
- Collections Contact more debtors in less time
- Retail In-store Kiosks: Add new touchponts
- WebRTC-Enabled Enabling home-based and remote agents
- Recording Securely record, store, and retrieve voice calls
- Virtualization Set up your virtual call center in no time
- Hybrid Cloud Easy transition and maximum flexibility
- Resources Library
- The Story Transforming the contact center industry
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