First contact resolution, average handling time…many brands consider these KPIs critical for measuring their customer service success. But what...
Analytics enable brands to learn key information about customers. From understanding buying habits to identifying the most popular channels...
Many call center managers and leaders are well aware of the benefits and competitive advantages afforded by predictive technology,...
New research is now revealing the strong place that predictive analytics technology has in the insurance industry. In its...
Jack has the same problem every time he dials into a customer contact center. Since he struggles to speak...
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