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6 Tips for an Excellent Live Chat Experience
Read moreFor immediate assistance, live chat remains a preferred customer channel. According to Customer Think, 92% of customers are satisfied...
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6 Habits of a Customer-Centric Brand
Read moreFor any company that is seriously invested in long-term success, perfecting the customer experience should be a priority. Customers...
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5 Benefits of Conversational Artificial Intelligence for the Contact Center
Read moreConversational artificial intelligence has transformed the way companies communicate with customers. Whether using chatbots or speech-based assistants, these brands...
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How to Satisfy Customers with First Contact Resolution
Read moreFor many companies, solving customers’ issues on the first try is a prime goal. However, first contact resolution, or...
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Call Scripts: 6 Golden Rules to Satisfy Your Customers
Read moreCall scripts help agents feel prepared when customers call your brand for service. Providing guidelines that outline your company’s...
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4 Reasons Why Your Brand Should Create a Customer Journey Map
Read moreMaking your customers happy begins with taking their point of view. During their interactions with your brand, there may...
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How to Find Customer Pain Points
Read moreCustomer pain points are obstacles to your company’s success. Throughout the customer journey, there will be times when your...
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Contact Center Agents: The Key to Great Customer Experiences
Read moreThe most successful companies treat their customers as both rational and emotional beings. Customers want seamless brand experiences, expect...
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6 Ways to Give Your Customer Service a Human Touch
Read moreIn this digital era, many companies are focusing on ways to offer faster, more sophisticated customer experiences. While customers...
Posts tagged with ‘Omnichannel’
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