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5 Ways to Make Customers Choose Your Brand
Read moreWith the holiday season fast approaching, brands are eager to offer customers the best deals possible with the hope...
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How Employee Feedback Can Make Your Customer Service Shine
Read moreMost companies agree that employee engagement is vital to brand success. When employees feel motivated to do their best,...
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Customer Effort: Don’t Make Your Customers Work For You
Read moreFirst contact resolution, average handling time…many brands consider these KPIs critical for measuring their customer service success. But what...
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How to Prevent Customers From Hanging Up on Your Brand
Read moreIf customers are calling your brand for support, chances are they aren’t very happy. And what’s the best way...
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5 Qualities of an Exceptional Contact Center
Read moreA contact center is the backbone of a company’s customer service department. As customer experience is a top priority...
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4 Reasons Customers Want to Speak to Your Brand
Read moreCustomers have so many ways to engage with brands these days. But which channels really serve them best? The...
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5 Ways to Connect Emotionally with Customers
Read moreThese days, customers have no problem remaining digitally connected to brands. Chatbots are at their service, social media is...
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How to Impress Your Customers with Proactive Service
Read moreOffering your customers quick and efficient service is likely to win their satisfaction. But what happens when your brand...
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6 Tips for Creating a User-Friendly IVR System
Read moreIVR systems can be a blessing or a curse for customers in a hurry. A great system can help...
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