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6 Ways to Engage Customers on Social Media
Read moreSocial media platforms are the most unique of all the channels used for customer engagement. On one hand, they...
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Putting Your Chatbots to Work: 5 Tips to Consider
Read moreAs artificial intelligence continues to change the way in which companies interact with customers, chatbots remain a key player...
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5 Ways IVR Systems Power Great Customer Service
Read moreIVR systems are among the best technologies for empowering customers through automated service. Whether customers want to look up...
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What Millennial Customers Are Looking for in 2019
Read moreWhy do millennials matter so much to brands? For one, they represent a massive population—in the U.S., they are...
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6 Tips for Sending Perfect Customer Service Emails
Read moreWhile rapid service is in great demand these days, sometimes your customers actually want to slow down and write...
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Unstructured Data: Where the Voice of the Customer Lives
Read moreWhen companies use big data to analyze their customers’ habits and preferences, it’s often the structured, quantitative kind that...
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7 Qualities of an Outstanding Digital Commerce Experience
Read moreWith so many customers choosing to shop online these days, it’s no wonder that brands are getting more serious...
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6 Steps for Resolving a Customer Issue
Read moreSometimes, even the savviest brands have to face difficult customer situations. When a customer contacts your company with a...
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How to Win (and Keep) Customer Loyalty
Read moreCustomer loyalty is not always easy to win, and it’s even harder to keep. As most businesses know, it...
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