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The New Super-Agent
Read moreThe merit of new technologies is not that it replaces employees but empowers them with tools to make them...
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The Omni-Channel Imperative
Read moreBefore the COVID-19 health crisis, the digitalization of the customer journey had already pushed brands to increase the number...
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How AI will change the face of customer experience
Read moreThe use of emerging technologies such as automation and AI to manage customer experience will be key to improve...
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The Work-from-Home Revolution & the Engagement Challenge
Read moreThe COVID-19 pandemic strongly accelerated the remote working trend. To operate the switch, offering intuitive and efficient digital tools...
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Cloud, the ‘New Normal’ for business continuity and performance
Read moreCloud has been crucial to maintain business continuity and facilitate remote working during the COVID-19 health crisis. The businesses...
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« The COVID-19 pandemic has put to the fore the importance of the contact center », Carlo Costanzia
Read moreFor most companies out there, customer experience (CX) has become, more than a key differentiator against competition, a crucial...
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[White Paper] Contact Centers of the Future: Creating Tomorrow’s Experience
Read moreFor most companies, the customer experience (CX) has become, more than a key differentiator from the competition, a crucial…
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Vocalcom reinvents the customer experience with its new intuitive, omnichannel, and AI-ready contact center solution Vocalcom Hermes360
Read moreAvailable in the Cloud or on-premise, the solution offers a latest-generation interface, unified 360° management across all channels, and...
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ENGIE Solutions Industries, French expert in refrigeration, migrates its contact center to a remote working model in 24 hours to guarantee the continuity of its essential activities
Read moreThe COVID-19 crisis has impacted the way in which every company manages its daily activities to guarantee the best...
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- Cloud Contact Center On Demand, Fast and Easy
- Omnichannel contact center Omnichannel interaction management
- Virtual call center Set up your virtual call center in no time
- Contact center in Salesforce
- Predictive Dialer Keep agents at peak efficiency
- Recording Securely record, store, and retrieve voice calls
- Proactive Chat Increase conversion rate & online sales
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