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5 Ways to Build a Stellar Digital Reputation
Read moreWhen customers look up your company online, what is their first impression? Do they see a friendly, approachable brand?...
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How to Optimize Your Omnichannel Strategy
Read moreMany brands these days implement an omnichannel approach, but not all possess a clear strategy. To perfect your customer...
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Using Big Data to Create Exceptional Customer Experiences
Read moreBig data has been a buzzword in the customer service industry for some time now. As every brand knows,...
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6 Tips for an Excellent Live Chat Experience
Read moreFor immediate assistance, live chat remains a preferred customer channel. According to Customer Think, 92% of customers are satisfied...
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6 Habits of a Customer-Centric Brand
Read moreFor any company that is seriously invested in long-term success, perfecting the customer experience should be a priority. Customers...
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5 Benefits of Conversational Artificial Intelligence for the Contact Center
Read moreConversational artificial intelligence has transformed the way companies communicate with customers. Whether using chatbots or speech-based assistants, these brands...
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How to Satisfy Customers with First Contact Resolution
Read moreFor many companies, solving customers’ issues on the first try is a prime goal. However, first contact resolution, or...
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Call Scripts: 6 Golden Rules to Satisfy Your Customers
Read moreCall scripts help agents feel prepared when customers call your brand for service. Providing guidelines that outline your company’s...
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4 Reasons Why Your Brand Should Create a Customer Journey Map
Read moreMaking your customers happy begins with taking their point of view. During their interactions with your brand, there may...
Posts tagged with ‘Omnichannel’
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