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6 Tips for Creating a User-Friendly IVR System
Read moreIVR systems can be a blessing or a curse for customers in a hurry. A great system can help...
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5 Ways to Make Chatbots Customer Service Superstars
Read moreWhen social media began to play a serious role in customer service a few years back, some wondered if...
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5 Things Millennial Customers Want From Your Brand
Read moreFor a few years now, the millennial generation has been a prime target for brands looking to reshape their...
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5 Ways to Optimize Live Chat
Read moreLive chat has long been an ideal channel for offering proactive customer service. When customers are browsing your website,...
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6 Benefits of Identifying Recurring Customer Issues
Read moreAnalytics enable brands to learn key information about customers. From understanding buying habits to identifying the most popular channels...
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6 Ways to Foster Customer Loyalty
Read moreWhat makes customers loyal? Some companies may feel that achieving customer satisfaction through good service is enough. However, simply...
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5 Essential Rules for Omnichannel Success
Read moreWhen “omnichannel” first became a customer service buzzword a few years ago, many brands rushed to offer service on...
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5 Obstacles to Customer Service Success
Read moreFor a brand to achieve success, it must close the gap between customer expectations and experiences. All too often,...
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6 Customer Survey Mistakes to Avoid
Read moreCustomer surveys are a time-tested method for gaining valuable feedback. However, the quality of a survey as well as...
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