Try for Free
-
5 Ways to Create a Customer-Centric Brand Culture
Read moreWhen customer centricity first became a hot topic, many companies interpreted the concept to mean putting customers’ needs first....
-
Data Protection: The Key to Customer Confidence
Read moreWhat inspires customer confidence? Great service and reliable information certainly help customers trust a brand. However, in our modern...
-
7 Trends Shaping the Customer Experience in 2019
Read moreWhen it comes to winning loyalty, customer experience is the battlefield for modern brands. A recent Walker study revealed...
-
How AI is Transforming the Mobile Customer Experience
Read moreArtificial intelligence has increased the efficiency and profitability of many brands. In particular, mobile customer service and commerce have...
-
5 Questions to Ask When Creating Customer Journey Maps
Read moreHelping your customers begins with taking their point of view. As more and more brands adopt a customer-centric attitude,...
-
5 Tips for Transforming Your Digital Customer Service
Read moreYou might think that your brand is a digital customer service star. After all, you talk to customers on...
-
6 Qualities Every Customer Service Agent Should Have
Read moreFor many customers, a conversation with a service agent is a defining moment in their relationship with your brand....
-
4 Trends for the Mobile Experience Every Brand Needs to Know
Read moreIt’s no secret that customers are attached to their mobile devices. Any company that truly values the mobile customer...
-
Using Personality Mapping to Generate an ROI Unheard of for Contact Center Solutions
Read moreWhile some may think that AI is gradually replacing the human element of customer experience, new innovations in AI...
Posts tagged with ‘Omnichannel’
- 10.038FOLLOWERS
- 108.223FOLLOWERS
- 10.188FOLLOWERS
- 33.857FOLLOWERS
- 10.248FOLLOWERS
- 1.418.183 VIEWS
- 2.288 FOLLOWERS
- 45 SLIDES
- 11.725 VIEWS
Copyright © 2018 Vocalcom. All rights reserved.
25 Rue Balzac - 75008 Paris, France
25 Rue Balzac - 75008 Paris, France