If your customers are complaining about the same issues, take note. While your service may need some improvement, there’s...
Artificial intelligence has increased the efficiency and profitability of many brands. In particular, mobile customer service and commerce have...
First contact resolution, average handling time…many brands consider these KPIs critical for measuring their customer service success. But what...
If customers are calling your brand for support, chances are they aren’t very happy. And what’s the best way...
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