• Vocalcom reinvents the customer experience with its new intuitive, omnichannel, and AI-ready contact center solution Vocalcom Hermes360

    Available in the Cloud or on-premise, the solution offers a latest-generation interface, unified 360° management across all channels, and integration with artificial intelligence technologies for an optimal customer relationship. Vocalcom, the global leader in customer experience and omnichannel contact center solutions, unveils its new contact center solution Vocalcom Hermes360, available in the Cloud or on-premise. Intuitive, omnichannel, and AI-ready,...

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  • Vocalcom accelerates its growth strategy following the recent disposal of its subsidiary Opportunity

    The group expands its management team and pursues its innovation investments in order to reinforce its position as a vital player in the customer relationship market and to strengthen its global presence Vocalcom, the global leader in customer experience and omnichannel contact center solutions in the Cloud, demonstrates strong ambitions with two-digit growth and reorganizes its executive committee to...

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  • Set up your Vocalcom Contact Center agents to work remotely from home

    Vocalcom helps you enable your agents working from home With the recent coronavirus outbreak, many companies are choosing to have their employees work remotely to limit the spread of disease and keep them safe. For most companies, this is a completely unique situation. In this context, we want to remind our customers that Vocalcom Contact Center Solutions can be...

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  • COVID-19 Status

    At Vocalcom our top priority is to provide continuity of operations for our customers while ensuring the safety of our employees at all times Business continuity plan Vocalcom, as global provider of mission-critical solutions, has established policies and procedures in place to deal with this type of situation. Each Vocalcom operation centre around the world has its own Business...

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  • Vocalcom and Salesforce: The Dynamic Duo Powering Great Customer Experiences

    In our modern world, customers are inundated on numerous digital channels with promises of great products at competitive prices. But how often are they guaranteed a great experience? The 2019 Digital Trends Report conducted by Adobe and eConsultancy found that B2B companies consider customer experience the most exciting opportunity for 2020. RightNow Technologies further adds that 86% of customers...

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  • Vocalcom WINS Bronze STEVIE® AWARD IN 2019 STEVIE AWARDS FOR SALES & CUSTOMER SERVICE

    LAS VEGAS, NEVADA – February 23, 2019 – Vocalcom was presented with a Bronze Stevie® Award in the relationship management solution category in the 13th annual Stevie Awards for Sales & Customer Service for his feed-back Management solution : Survey Design by Opportunity Created in 2005 and subsidiary of the Vocalcom Group, Opportunity is an innovative and committed player that...

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  • Vocalcom AI-Powered Cloud Contact Center Wins two 2018 Stevie® Awards for sales and customer service

    Vocalcom, a leading global provider of cloud-native solution for contact centers and inside sales, has won two Stevie prices at the 2018 Stevie Awards for Sales & Customer Service. The company received the ‘Gold Contact Center Solution – New Version’ award, for its AI-Powered Cloud Contact Center Platform and the Bronze ‘Sales or Customer Service Solutions Technology Partner of...

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  • Vocalcom Awarded a 2017 CRM Excellence Award for its new Omnichannel Customer Interaction Software for Salesforce

    Vocalcom Salesforce Edition Honored for Helping Clients Improve the Customer Experience PARIS, July 27, 2017 — Vocalcom ®, the leading cloud contact center and sales acceleration platform, announced today that TMC, a global, integrated media company, has named Vocalcom Salesforce Edition as a recipient of a 2017 CRM Excellence Award, presented by CUSTOMER magazine. One unique environment to manage interactions,...

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  • Vocalcom has won a Gold Stevie Award in 11th annual Stevie Awards for Sales & Customer Service

    LAS VEGAS, NEVADA – February 25, 2017 – Vocalcom, a leading global provider of cloud contact center technology, has won a Gold Stevie® Award in the ‘Contact Center Solution – New Version’ category in the 11th annual Stevie Awards for Sales & Customer Service. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer...

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