• Vocalcom secures major contract win with Certas Energy

    London, 29 May 2015 – Vocalcom announces today that it has been awarded a significant contract to provide one of the UK’s largest distributors of fuels and lubricants Certas Energy with its multi-channel contact centre solution. After a lengthy selection process, Certas Energy chose to sign with Vocalcom because the company could provide them with a truly unified multi-channel...

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  • Vocalcom Ranked in Magic Quadrant for Contact Center Infrastructure 2015, Worldwide

    Vocalcom was mentioned by Gartner Inc, in the Magic Quadrant for Contact Center Infrastructure report, published May 18, 2015. The report shows Vocalcom having aggressively grown their Cloud and managed service revenues. This is the fifth year that Vocalcom has been mentioned by Gartner Inc, in the Magic Quadrant for Contact Center Infrastructure report. The report notes that Vocalcom’s...

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  • Building the contact centre you need: a bespoke service that provides a competitive edge

    Outsourcing a contact centre can help businesses give customers a better experience, increase sales, achieve cost savings and generate new leads. It could also give businesses access to technology they need to make their services more efficient and customer friendly; technologies they normally would not have the budget or expertise to build in-house. Kevin Clark, IT & Systems Director...

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  • Yo, Call Centers: Cut the Cord and Go Mobile!

    post originally published on GetApp Call centers don’t have mobile apps, and what’s more: they don’t care. That’s the overriding takeaway from GetApp’s first ever product ranking of cloud-based Call Center applications, where mobile apps are nowhere in sight. Only five of the top 25 call center applications have both an iOS and Android app, while three have either...

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  • Vocalcom & Tech Mahindra sign reseller alliance

    Vocalcom has announced it has signed a strategic value added reseller (VAR) agreement with Tech Mahindra, to resell its solutions, implementation and support services throughout Middle East, Africa and Asia. Under the terms of the agreement, Tech Mahindra will provide sales, services and support to meet the requirements of private and government sector customers. In addition, Tech Mahindra will...

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  • Vocalcom WON 2015 SILVER STEVIE AWARD for its Cloud-Based Customer Contact Center Software Solution

    Vocalcom, the leading provider of cloud contact center software and social interaction technology, has been awarded Best New Cloud Based Customer Experience Management Solution at the 1st annual German Stevie® Awards. Vocalcom won among 200 nominees from organizations across Germany and was selected by more than 50 executives who participated in judging more than 200 solutions. Vocalcom is an...

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  • Australian Credit and Finance strengthens sales performance and improves customer experience with Vocalcom Cloud Contact Center for Salesforce

    Vocalcom, the leading provider of cloud contact center software and social interaction technology, announces an industry-leading Mortgage Broker group based in Sydney, has achieved exceptional customer experience and sales improvement on an international scale with its Salesforce investments. This new customer was looking for a single cloud communication solution integrated within Salesforce to connect multiple business units with a...

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  • ITV Wins Coveted Customer Service Award with Vocalcom Cloud Contact Center Solution

    Vocalcom is proud to announce that ITV, a new client for the company in 2014, has been awarded the “Best Customer Services in Telecom & Media” by UBM (United Business Media) achieving its best ever score of 95.6% satisfaction. The company achieved this despite tough competition from other blue chip companies such as BT, Virgin Media and SKY and...

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  • Saudi Arabia’s National Water Company partners with VOCALCOM MEA to enhance e-Citizen Quality of Life!

    National Water Company of Saudi Arabia has trusted the region’s leading multi-channel Contact Center Solutions provider – Vocalcom MEA to enhance their external and internal customer experience across the Kingdom. Under this partnership, Vocalcom will implement a customer experience and contact center solution with the integration of HP open view technology that will cover a 360 degree customer oriented...

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