• Vocalcom Receives 2016 Customer Experience Innovation Award from CUSTOMER Magazine

    Vocalcom, a leading global provider of sales acceleration and contact center technology that helps businesses to drive a more effective sales team, and create effortless omnichannel customer experiences and journeys, announced today that TMC, a global, integrated media company, has named Vocalcom’s omnichannel contact center software as a 2016 Customer Experience Innovation Award winner, presented by TMC’s CUSTOMER magazine....

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  • Vocalcom wins 2016 CUSTOMER Contact Center Technology Award

    Vocalcom, a leading global provider of cloud technology that makes easy omni-channel customer interactions management, announced today that TMC, a global, integrated media company, has named Vocalcom platform a 2016 Contact Center Technology Award winner, presented by CUSTOMER magazine. This 11th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a...

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  • Choosewell Health Insurance Powers Salesforce with Omnichannel customer interaction platform by Vocalcom

    Choosewell, a leading Australian health insurance comparison service, today announced that it will deploy a Vocalcom Omnichannel customer interaction platform by Quality Connex for its customer communications’ channels. The solution, powered by industry leading Omnichannel Customer interaction platform provider, Vocalcom, will enable Choosewell to propel customer experience by adopting a single cloud-based contact centre platform, while enabling the organisation...

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  • Vocalcom Positioned as a Visionary in the Gartner Magic Quadrant for Contact Center as a Service, Western Europe

    Vocalcom a global provider of software and cloud services for omnichannel customer experience, cloud contact center and inside sales platform, has been positioned as a Visionary in the Gartner 2016 Magic Quadrant for Contact Center as a Service, Western Europe. Vocalcom is the only one company to also be named a Niche Player in the Gartner Magic Quadrant for...

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  • GetApp Releases Its Q4 2016 Ranking of the Top Call Center Solutions

    Good news for all our call center software users and fans! Our cloud-based call center software has done it again! Vocalcom has been recognized as a Call Center Software Category Leader by GetApp’s quarterly ranking. Vocalcom has once again retained the top spot in GetApp’s ranking of the top 25 Call Center software solutions for Q4 2016, with Aircall...

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  • GetApp Releases its list of the top 25 Contact Center Software Solutions for Q3 2016

    Vocalcom shines in GetApp’s Cloud Contact Center Software Category Leader ranking. GetApp, a Gartner company, released its Q3 2016 ranking of the top cloud-based Contact Center Software applications has once again put Vocalcom at the top of the list by a large margin, while Talkdesk and Shotel battled it out for second and third, respectively, with only 3 points...

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  • Vocalcom comes to Australia via Quality Connex

    Vocalcom is a cloud-based call centre software disruptor. Its founder’s motto is “Never try to adapt or change old school solutions to new challenges, but rethink and revolutionise it.” Vocalcom has inked a deal with Quality Connex, a Sydney-based cloud software and consulting company, as its exclusive distributor in Australia and New Zealand. Under the terms of the agreement,...

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  • Vocalcom Conversational Commerce Platform awarded 2016 CRM Excellence Award

    Over these last 2 years, our product has evolved from an omnichannel contact center solution into a conversational commerce platform, which is delivering impressive new features in its Spring 2016 Wave available later this month. We have introduced unassuming yet powerful updates, such as the industry-first intelligent reconnect, and innovative leaps forward, such as personalized video message on the fly...

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  • Contact Center Software leader for the 4th quarter in a row

    Insightly, LiveChat and Vocalcom lead GetApp’s Q1 2016 rankings for CRM, Customer Service, and Cloud Contact Center Software. Vocalcom continued to reign as Contact Center Software leader for the 4th quarter in a row, while LiveChat overtook previous leaders Zendesk and Desk.com to come in at number one in Customer Service for the first time since the ranking lauched...

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