• Vocalcom comes to Australia via Quality Connex

    Vocalcom is a cloud-based call centre software disruptor. Its founder’s motto is “Never try to adapt or change old school solutions to new challenges, but rethink and revolutionise it.” Vocalcom has inked a deal with Quality Connex, a Sydney-based cloud software and consulting company, as its exclusive distributor in Australia and New Zealand. Under the terms of the agreement,...

    Read more
    Read more
  • Vocalcom Conversational Commerce Platform awarded 2016 CRM Excellence Award

    Over these last 2 years, our product has evolved from an omnichannel contact center solution into a conversational commerce platform, which is delivering impressive new features in its Spring 2016 Wave available later this month. We have introduced unassuming yet powerful updates, such as the industry-first intelligent reconnect, and innovative leaps forward, such as personalized video message on the fly...

    Read more
    Read more
  • Contact Center Software leader for the 4th quarter in a row

    Insightly, LiveChat and Vocalcom lead GetApp’s Q1 2016 rankings for CRM, Customer Service, and Cloud Contact Center Software. Vocalcom continued to reign as Contact Center Software leader for the 4th quarter in a row, while LiveChat overtook previous leaders Zendesk and Desk.com to come in at number one in Customer Service for the first time since the ranking lauched...

    Read more
    Read more
  • Aeriandi And Vocalcom Partner To Provide Contact Centre Solutions

    Aeriandi and Vocalcom announce partnership to provide hosted PCI compliant cloud based contact centre solutions Vocalcom has announced its intention to partner with Aeriandi, a cloud-based Level 1 PCI DSS service provider. This will be to integrate their Agent Pay and IVR Assist solutions and to provide a solution that eliminates telephone based card data, from both Vocalcom’s and...

    Read more
    Read more
  • Vocalcom Ranked Best Call Center Software app by GetApp for Q3 2015

    GetApp, a Gartner company that specializes in matching organizations with the right business applications, released their quarterly ranking of the top 25 Call Center Software cloud-based apps, GetRank. Vocalcom took 1st place in GetRank for the third consecutive quarter in the Call Center Software category with a total score of 82, due to our commitment to deliver world-class cloud...

    Read more
    Read more
  • Vocalcom Launches Click2Start Cloud Call Center to Deliver More Customers to SMBs

    Vocalcom, a global provider of cloud-based call center software and sales acceleration technology, announced that it has launched Click2Start for the SMB market. The true cloud solution simplifies call center set up or modernization for small and mid-sized businesses, enabling them to leverage up-to-date solutions without bearing the burden of upfront capital or additional IT investments. Available for up...

    Read more
    Read more
  • Infoline Wins Best Government Call Centre Award With Vocalcom

    Infoline LLC, a leading Business Process Outsourcing (BPO) service providers in Oman was recognized for their best Government projects at an award ceremony held in Dubai recently. Vocalcom, a leading global provider of omnichannel cloud-based contact center software and sales acceleration technology for enterprises, contact centers, BPOs, and collection agencies worldwide, hosted the event. Vocalcom is a strategic technology...

    Read more
    Read more
  • Vocalcom to Integrate New Twitter Ecosystem Solutions into its Cloud Contact Center Software

    Vocalcom, a leading global provider of contact center software solutions and cloud customer contact technology helping businesses deliver a seamless and personalized customer service experience, has announced that it will release shortly its social customer service solution for Twitter through the integration of Twitter’s new ecosystem solutions—a suite of data products and functionality designed especially for enterprises with the interest...

    Read more
    Read more
  • Vocalcom wins 2015 CUSTOMER Contact Center Software Award

    Vocalcom, a leading global provider of cloud contact center and sales acceleration technology which helps businesses unlock massive productivity gains, and effortlessly personalize customer service experience, announced today that TMC, a global, integrated media company, has named its virtual contact center software as a 2015 CUSTOMER Contact Center Technology Award winner. Loved by 550,000+ users for its innovative design...

    Read more
    Read more