• GetApp Releases Its Q4 2016 Ranking of the Top Call Center Solutions

    Good news for all our call center software users and fans! Our cloud-based call center software has done it again! Vocalcom has been recognized as a Call Center Software Category Leader by GetApp’s quarterly ranking. Vocalcom has once again retained the top spot in GetApp’s ranking of the top 25 Call Center software solutions for Q4 2016, with Aircall...

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  • GetApp Releases its list of the top 25 Contact Center Software Solutions for Q3 2016

    Vocalcom shines in GetApp’s Cloud Contact Center Software Category Leader ranking. GetApp, a Gartner company, released its Q3 2016 ranking of the top cloud-based Contact Center Software applications has once again put Vocalcom at the top of the list by a large margin, while Talkdesk and Shotel battled it out for second and third, respectively, with only 3 points...

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  • Vocalcom comes to Australia via Quality Connex

    Vocalcom is a cloud-based call centre software disruptor. Its founder’s motto is “Never try to adapt or change old school solutions to new challenges, but rethink and revolutionise it.” Vocalcom has inked a deal with Quality Connex, a Sydney-based cloud software and consulting company, as its exclusive distributor in Australia and New Zealand. Under the terms of the agreement,...

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  • Vocalcom Conversational Commerce Platform awarded 2016 CRM Excellence Award

    Over these last 2 years, our product has evolved from an omnichannel contact center solution into a conversational commerce platform, which is delivering impressive new features in its Spring 2016 Wave available later this month. We have introduced unassuming yet powerful updates, such as the industry-first intelligent reconnect, and innovative leaps forward, such as personalized video message on the fly...

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  • Contact Center Software leader for the 4th quarter in a row

    Insightly, LiveChat and Vocalcom lead GetApp’s Q1 2016 rankings for CRM, Customer Service, and Cloud Contact Center Software. Vocalcom continued to reign as Contact Center Software leader for the 4th quarter in a row, while LiveChat overtook previous leaders Zendesk and Desk.com to come in at number one in Customer Service for the first time since the ranking lauched...

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  • Aeriandi And Vocalcom Partner To Provide Contact Centre Solutions

    Aeriandi and Vocalcom announce partnership to provide hosted PCI compliant cloud based contact centre solutions Vocalcom has announced its intention to partner with Aeriandi, a cloud-based Level 1 PCI DSS service provider. This will be to integrate their Agent Pay and IVR Assist solutions and to provide a solution that eliminates telephone based card data, from both Vocalcom’s and...

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  • Vocalcom Ranked Best Call Center Software app by GetApp for Q3 2015

    GetApp, a Gartner company that specializes in matching organizations with the right business applications, released their quarterly ranking of the top 25 Call Center Software cloud-based apps, GetRank. Vocalcom took 1st place in GetRank for the third consecutive quarter in the Call Center Software category with a total score of 82, due to our commitment to deliver world-class cloud...

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  • Vocalcom Launches Click2Start Cloud Call Center to Deliver More Customers to SMBs

    Vocalcom, a global provider of cloud-based call center software and sales acceleration technology, announced that it has launched Click2Start for the SMB market. The true cloud solution simplifies call center set up or modernization for small and mid-sized businesses, enabling them to leverage up-to-date solutions without bearing the burden of upfront capital or additional IT investments. Available for up...

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  • Infoline Wins Best Government Call Centre Award With Vocalcom

    Infoline LLC, a leading Business Process Outsourcing (BPO) service providers in Oman was recognized for their best Government projects at an award ceremony held in Dubai recently. Vocalcom, a leading global provider of omnichannel cloud-based contact center software and sales acceleration technology for enterprises, contact centers, BPOs, and collection agencies worldwide, hosted the event. Vocalcom is a strategic technology...

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