Resources Library

  • 2016 Gartner Magic Quadrant for Cloud Contact Center

    Vocalcom positioned as a Visionary in the Gartner Magic Quadrant for Contact Center as a Service. Gartner recently released the 2016 Magic Quadrant for Contact Center as a Service, an annual report evaluating cloud contact center solution providers based on completeness of vision and ability to execute. Get this Report Now ›
  • What is PCI-DSS ?

    PCI-DSS is the Payment Card Industry Data Security Standard, and is a mandatory requirement for all merchants accepting card payments over the telephone to ensure customer details are not compromised. Download the Whitepaper ›
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  • Customer Service Excellence

    Focus on business and Customer Value Better customer experiences drive customer loyalty and increased spending. The potential of good customer service lies not in technology itself but in the process of using technology alongside an in-depth understanding of the customer to drive unique, valuable customer interactions.
  • What is PCI-DSS?

    PCI-DSS is the Payment Card Industry Data Security Standard, and is a mandatory requirement for all merchants accepting card payments over the telephone to ensure customer details are not compromised. Find out how remove card payment fraud from your contact center.
  • Why Focus on Customer Experience?

    12 millions of French customers changed of provider in essentials sectors in the last six months after a bad “customer experience”. This is the outcome of the last benchmarking study Net Promoter done by the company Satmetrix, specialized in software and services oriented customer experience.