• 8 Ways To Turn Customers Into Brand Advocates

    Every brand wants to make its customers happy, and most will be satisfied knowing their customers have great things to say about them. However, the efforts should never stop there. While positive customer feedback is essential to brand success, taking proactive measures toward turning these satisfied customers into brand advocates is key to long-term loyalty and attracting new customers...

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  • What Are the Benefits of a Predictive Dialer?

    In today’s omnichannel world, brands have many creative options for driving sales acceleration that were not always available in the past. Social media platforms, for example, have become ideal channels for customer engagement, effective for both service and targeted marketing campaigns. SMS may likewise be used for customer outreach, while live chat is effective for enticing a potential customer...

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  • 5 Tips For Driving SMS Sales

    In today’s world, communication takes place on so many channels that customer engagement can be a real challenge. Are emails best for a service follow-up? Should brands call customers with exciting new deals? While all these channels have their benefits, statistics increasingly show that SMS is more than just a convenient channel for quick communication. Indeed, a Nielsen study...

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  • 7 Reasons Why Millennials Are Key to Sales Acceleration

    Digital customer experience is the way of the modern world, and no generation seems to embrace this idea more than millennials, or Generation Y. As savvy consumers attached to their smartphones, numerous studies have shown that their demand for quick and thorough information on the go has reshaped the customer experience, influencing how customer service is delivered, sales are...

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  • Live Chat Supercharges Sales and Customer Service

    Customers nowadays value convenience on the go, loving brands that match their expectations and similarly abandoning those that do not. Companies are therefore challenged to optimize their services in a way that not only attracts new customers but also retains current ones who may easily switch to a savvier competitor. Of all the support channels available to customers, the...

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  • 4 Reasons Predictive Dialers Are Key to Sales Acceleration

    In our modern times, the process of pursuing a lead and closing a sale has transformed completely due to technological advances. Whereas sales representatives in the past relied heavily on costly travel and face-to-face meetings with potential customers to conduct what is known as outside sales, today’s Internet–coupled with a host of advanced web tools–has fueled the contemporary practice...

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  • Plan your future. Making 2016 count.

    So, another year is over, and a new one just begun. But will you make 2016 really count for you and your company? Time is money, and to make a difference this year you really must make the most of your time. It’s not about working harder, but smarter. How many times have you heard that statement? Have you...

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  • The Power of Live Chat for Online Customer Service

    In this modern age of quick, convenient, on-the-go communication, customer service is constantly adapting to new consumer needs. With the steady rise in smartphone use and growing sophistication of omnichannel business practices, live chat is proving to be a winning channel in the domain of customer service. Also known as webchat, live chat may be implemented as text, audio,...

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  • Driving Brand Success Through Customer Empowerment

    When consumers choose to give a brand their business, they generally have many options. Whether it be an airline, a retail brand, or a hotel chain, companies should never lose sight of the fact that their customers are choosing them. This trust in a brand therefore deserves to be rewarded with exceptional service, and a key to its delivery...

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