• Vocalcom Focuses on Latest Cloud Contact Center Software Trends at GITEX

      Vocalcom, a global provider of contact centre software and sales acceleration technology, will highlight its competitive edge in the Middle East market by showcasing its extensive range of cloud solutions at the upcoming 35th edition of GITEX Technology Week. This year’s GITEX will provide Vocalcom an ideal platform to display its next-generation technology solutions designed to enhance customer...

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  • Vocalcom Cloud Contact Center Software receives INTERNET TELEPHONY TMC Labs Innovation Award

    Vocalcom, a leading global provider of contact center software and sales acceleration technology for enterprises, contact centers, BPOs, and collection agencies worldwide, announced today that TMC, a global, integrated media company, has named Vocalcom cloud contact center software as a 2015 INTERNET TELEPHONY TMC Labs Innovation Award winner. The INTERNET TELEPHONY TMC Labs Innovation Award honors products that display...

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  • Aster Healthcare opts for Dreambox cloud powered by Vocalcom contact centre software

    Aster DM Healthcare, a leading UAE medical institution, has selected Vocalcom cloud contact centre partner Dreambox to deliver a unified contact centre software solution across multiple locations, including a vital emergency service. Dreambox implemented a Vocalcom unified and cloud platform across Aster Hospitals, Medical Centres and Pharmacies in the UAE to deliver a consistent experience for customers. Aster said...

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  • Vocalcom and NCR Announce Strategic Relationship to Provide Omnichannel Cloud-based Contact Centre Services in the UAE

    Vocalcom, the leading contact center solutions provider, today announced a strategic relationship with NCR Corporation (NYSE: NCR), the global leader in consumer transaction technologies, to provide omnichannel cloud-based contact center services in the United Arab Emirates (UAE). Under this relationship, Vocalcom will provide NCR with its Cloud Contact Centre solutions. NCR will integrate and resell the solution to customers...

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  • Contact Center Live Wins Caviar Award 2015 with Vocalcom solution

    3 June 2015 — Vocalcom announces today that its client, Contact Center Live has won the prestigious Caviar award 2015 in the category ‘best use of technology’ presented annually by Contactcentres.be, the Belgian federation for the contact center sector. Awarded annually by a professional jury of Contactcentres.be to projects bringing the contact center industry to a significantly higher level,...

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  • Vocalcom secures major contract win with Certas Energy

    London, 29 May 2015 – Vocalcom announces today that it has been awarded a significant contract to provide one of the UK’s largest distributors of fuels and lubricants Certas Energy with its multi-channel contact centre solution. After a lengthy selection process, Certas Energy chose to sign with Vocalcom because the company could provide them with a truly unified multi-channel...

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  • Vocalcom Ranked in Magic Quadrant for Contact Center Infrastructure 2015, Worldwide

    Vocalcom was mentioned by Gartner Inc, in the Magic Quadrant for Contact Center Infrastructure report, published May 18, 2015. The report shows Vocalcom having aggressively grown their Cloud and managed service revenues. This is the fifth year that Vocalcom has been mentioned by Gartner Inc, in the Magic Quadrant for Contact Center Infrastructure report. The report notes that Vocalcom’s...

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  • Building the contact centre you need: a bespoke service that provides a competitive edge

    Outsourcing a contact centre can help businesses give customers a better experience, increase sales, achieve cost savings and generate new leads. It could also give businesses access to technology they need to make their services more efficient and customer friendly; technologies they normally would not have the budget or expertise to build in-house. Kevin Clark, IT & Systems Director...

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  • Yo, Call Centers: Cut the Cord and Go Mobile!

    post originally published on GetApp Call centers don’t have mobile apps, and what’s more: they don’t care. That’s the overriding takeaway from GetApp’s first ever product ranking of cloud-based Call Center applications, where mobile apps are nowhere in sight. Only five of the top 25 call center applications have both an iOS and Android app, while three have either...

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