• Vocalcom to Integrate New Twitter Ecosystem Solutions into its Cloud Contact Center Software

    Vocalcom, a leading global provider of contact center software solutions and cloud customer contact technology helping businesses deliver a seamless and personalized customer service experience, has announced that it will release shortly its social customer service solution for Twitter through the integration of Twitter’s new ecosystem solutions—a suite of data products and functionality designed especially for enterprises with the interest...

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  • Vocalcom wins 2015 CUSTOMER Contact Center Software Award

    Vocalcom, a leading global provider of cloud contact center and sales acceleration technology which helps businesses unlock massive productivity gains, and effortlessly personalize customer service experience, announced today that TMC, a global, integrated media company, has named its virtual contact center software as a 2015 CUSTOMER Contact Center Technology Award winner. Loved by 550,000+ users for its innovative design...

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  • Vocalcom Focuses on Latest Cloud Contact Center Software Trends at GITEX

      Vocalcom, a global provider of contact centre software and sales acceleration technology, will highlight its competitive edge in the Middle East market by showcasing its extensive range of cloud solutions at the upcoming 35th edition of GITEX Technology Week. This year’s GITEX will provide Vocalcom an ideal platform to display its next-generation technology solutions designed to enhance customer...

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  • Vocalcom Cloud Contact Center Software receives INTERNET TELEPHONY TMC Labs Innovation Award

    Vocalcom, a leading global provider of contact center software and sales acceleration technology for enterprises, contact centers, BPOs, and collection agencies worldwide, announced today that TMC, a global, integrated media company, has named Vocalcom cloud contact center software as a 2015 INTERNET TELEPHONY TMC Labs Innovation Award winner. The INTERNET TELEPHONY TMC Labs Innovation Award honors products that display...

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  • Aster Healthcare opts for Dreambox cloud powered by Vocalcom contact centre software

    Aster DM Healthcare, a leading UAE medical institution, has selected Vocalcom cloud contact centre partner Dreambox to deliver a unified contact centre software solution across multiple locations, including a vital emergency service. Dreambox implemented a Vocalcom unified and cloud platform across Aster Hospitals, Medical Centres and Pharmacies in the UAE to deliver a consistent experience for customers. Aster said...

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  • Vocalcom and NCR Announce Strategic Relationship to Provide Omnichannel Cloud-based Contact Centre Services in the UAE

    Vocalcom, the leading contact center solutions provider, today announced a strategic relationship with NCR Corporation (NYSE: NCR), the global leader in consumer transaction technologies, to provide omnichannel cloud-based contact center services in the United Arab Emirates (UAE). Under this relationship, Vocalcom will provide NCR with its Cloud Contact Centre solutions. NCR will integrate and resell the solution to customers...

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  • Contact Center Live Wins Caviar Award 2015 with Vocalcom solution

    3 June 2015 — Vocalcom announces today that its client, Contact Center Live has won the prestigious Caviar award 2015 in the category ‘best use of technology’ presented annually by Contactcentres.be, the Belgian federation for the contact center sector. Awarded annually by a professional jury of Contactcentres.be to projects bringing the contact center industry to a significantly higher level,...

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  • Vocalcom secures major contract win with Certas Energy

    London, 29 May 2015 – Vocalcom announces today that it has been awarded a significant contract to provide one of the UK’s largest distributors of fuels and lubricants Certas Energy with its multi-channel contact centre solution. After a lengthy selection process, Certas Energy chose to sign with Vocalcom because the company could provide them with a truly unified multi-channel...

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  • Vocalcom Ranked in Magic Quadrant for Contact Center Infrastructure 2015, Worldwide

    Vocalcom was mentioned by Gartner Inc, in the Magic Quadrant for Contact Center Infrastructure report, published May 18, 2015. The report shows Vocalcom having aggressively grown their Cloud and managed service revenues. This is the fifth year that Vocalcom has been mentioned by Gartner Inc, in the Magic Quadrant for Contact Center Infrastructure report. The report notes that Vocalcom’s...

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